POLICIES

As a business, policies are set in place to ensure that we are able to continue to provide you with quality services.  Please take a moment to review the policies listed below.

General Policies
- Please message your service provider and await their response prior to entering the salon. If entering without contact, you may be asked to wait in your vehicle or outside until we’re available.
- Cards on file are required for all clients. A contract will be sent to the email on file to store card only to be used for cancellation fees as applicable (or to pay in service with card on file as you choose)

Cancelations
-We request notice be given ASAP if sick. We may ask to reschedule or cancel appointments depending on severity of illness, otherwise masks may be mandated at our discretion.
-48 hours notice is required for cancellations of all services. Outside 48hrs, no fee is incurred.
-Appointments canceled within 48 hours are charged 50% of services booked.
-Appointments canceled within 24 hours same day or no showed will be charged 100% of the services booked.
-If service type is changed or reduced within 24 hours of booked appointment time, the booked service will be charged regardless.

Late Arrivals
-Clients that arrive 15 minutes late or more with communication may receive shortened services or be asked to reschedule and subject to a $15 rescheduling/late fee depending on availability. The late fee will be charged at current appointment.
-Clients that arrive 15 minutes late or more without communication will be subject to cancelation and charged the full price of the service booked as applicable.
-Based on the length of the booked appointment, if still able to be serviced, a shortened service may be provided as the same cost of the originally booked service.

Fees
-Fees will be charged to the card used for online booking (if card on file is declined, an invoice will be sent to the email on file).
-Fees are to be paid within 48 hours of delivery.
-Clients who fail to pay cancellation fees entirely or in a timely manner will be denied future services until fees are paid or at our discretion.

Misc.
-Clients that do not adhere to the policies on multiple occasions, may be refused future services.
-No refunds on all services or gift certificates/cards.
-No cost repairs are offered based on availability within 3 days of the original service pending cause of damage and safety permitting.
-Services will not be provided on top of someone else’s work or products. If any questions arise regarding this, please email booking@polishedinportland.com

Gift Cards
All gift card sales are final. Redeemable only at Polished in Portland for goods and services not exceeding the remaining credit balance with the service provider they were purchased through. Gift cards/certificates are non-refundable, do not have an expiration date, and are transferable for the remaining credit balance. Loyalty point discounts not applicable to gift card/certificate usage. Furthermore, gift cards purchased through this website are only applicable to items purchased through www.polishedinportland.com and are not applicable to in person services. Please visit the shop for more details. Thank you

Thank you

We want to thank each and every one of you that have not only continued to choose use as your providers, but also to those of you that have maintained understanding and consideration throughout this ever changing world and those of you who have been practicing safety and empathy through uncertain times.